Common Streaming Issues:

Video Buffering: This occurs when your internet connection is unable to keep up with the incoming data stream. It can manifest as pauses, choppy playback, or a low-quality video stream.

Audio Issues: These can range from no sound at all to distorted or out-of-sync audio. They are often caused by hardware or software problems on the user's end.

Troubleshooting Steps:

Check Your Internet Connection: Ensure you have a stable and strong internet connection. Run a speed test to verify your upload and download speeds.

Close Unnecessary Applications: Close any applications or browser tabs that might be consuming bandwidth. This will free up resources for the streaming process.

Lower Video Quality: If you're still experiencing buffering, try lowering the video quality. This will reduce the amount of data required to stream the video.

Wired Connection: If possible, connect your device to the internet via an Ethernet cable instead of Wi-Fi. Wired connections are generally more stable and provide faster speeds.

Update Software: Ensure your browser, operating system, and streaming software are up to date. Outdated software can cause compatibility issues.

Clear Browser Cache: Clear your browser's cache and cookies. This can remove temporary files that may be interfering with the streaming process.

Restart Devices: Restart your streaming device, router, and modem. This can often resolve temporary glitches or connectivity issues.

Try a Different Browser: If the issue persists, try using a different browser or streaming the event on a different device.

Contact Support: If you've exhausted all troubleshooting steps and the issue persists, please contact our Help Desk.